Refund policy

IF IT AIN’T RIGHT, WE MAKE IT RIGHT.

That is the whole policy. Here is the fine print, short and honest.

Your 30 days

You have 30 days from the day your order arrives to contact us about a return, refund, or replacement. Email support@theoldladylaundry.com with your order number and we will take it from there.

If we got it wrong

If your order arrives damaged or defective, contains the wrong item, or is confirmed lost in transit, send us a photo when there is something to photograph. We will send a free replacement or issue a full refund—you choose. You will not pay return shipping, and we generally will not require the affected item to be returned.

If you changed your mind

No hard feelings. Unused dryer balls in their original packaging may be returned within 30 days of delivery. You are responsible for return shipping. After your return is authorized, our support team will provide the correct return address. We will refund the product price once the return arrives and is inspected. Original shipping charges are not refundable.

What we cannot take back

Used dryer balls cannot be returned. They have been tumbling with someone’s laundry, kid.

For lower-value orders, we may choose to issue a refund or store credit without requiring a return when return shipping would be disproportionate.

When you will see your money

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the funds.

How to start

Email support@theoldladylaundry.com with your order number and a short description of what happened. No forms, no phone trees, no runaround. Marie would not stand for it.